VMS Service Management is a one source solution that combines electronic dispatching, preventative maintenance scheduling with tasking, service contract administration billing and field mobile invoicing. From receiving customer service calls and dispatching work orders to technicians in the field, to billing for completed work and analyzing productivity, Service Management Software handles every aspect of your Service department’s needs.
Empower your technicians with either mobile devices or laptops and allow them to access customer history, close out work orders and invoice customers from the field – without touching a single piece of paper. Service Management Software is supplemented by the following optional modules: eService. Give your large customers another tool to interact with you and your subcontractors through a custom-branded web-based service portal.
Users of Ventus Service Management benefit from:
Quick and easy dispatching via the multi-view, multi-department Dispatch Board
Improved credit control through automated reminders for past due or credit hold clients
Better response rates through management and alarm notifications for services calls that aren’t meeting their targets
Improved contract profitability through more effective scheduling and more timely reporting
Reduced data entry through tight integration with the other Ventus modules
User-configurable Dispatch Board with Job View, Hour View and 90-day Job Scheduling View
Travel and on-site labor hours can be manually entered or tracked through time stamps
Custom formats for all invoices, service contracts and work orders
User-defined labor rates and markup tables by user site if desired
Full equipment and customer history
Attach pictures or other electronic documents to work orders, equipment or customer locations
Preventative maintenance contracts and checklists/tasking
Technician Profitability reports
Alarm and management notifications for service levels
Dispatch one or more technicians to a call
Easily assign technicians to multi-day jobs
Drag and drop dispatching
Alert if a PO is attached to a work order to prevent missed billing of parts
Ability to attach a work order to a job with all costs flowing from Service Management to Job Cost
Ability to post hours from service work orders to payroll
Interface to Mapquest for easy mapping, directions and scheduling Ventus Mobile Field Service
User defined contracts allow you to determine what is covered and apply negotiated discounts for work performed over and above the signed contract.
Automatic renewal capability and very detailed profitability reporting.
Multiple billing options and custom invoice formats.
Deferred income posting Copy history from one site to another.
Automatic scheduling of planned service: inspection/preventative maintenance calls.
Up to 200 user defined inspections per pieces of equipment PM’s can be sorted by.
Zone or Technician Schedule by site or piece of equipment with work.
INDUSTRIES WE SERVE
Construction management software built specifically for the construction industry.
With solutions for general contractors, mechanical contractors, HVAC contractors, electrical contractors, and home builders, Vertical Market Software provides a fully integrated construction management software that can meet your specific needs and requirements. Whether your business handles petroleum equipment, food equipment and refrigeration, remodeling, roofing, sewers, steel, painting, power and communication, pest control, or overhead and garages, we have a solution to meet the demands of your industry.