SERVICE MANAGEMENT


VMS Service Management is a one source solution that combines electronic dispatching, preventative maintenance scheduling with tasking, service contract administration billing and field mobile invoicing. From receiving customer service calls and dispatching work orders to technicians in the field, to billing for completed work and analyzing productivity, Service Management Software handles every aspect of your Service department’s needs.

Empower your technicians with either mobile devices or laptops and allow them to access customer history, close out work orders and invoice customers from the field – without touching a single piece of paper. Service Management Software is supplemented by the following optional modules: eService. Give your large customers another tool to interact with you and your subcontractors through a custom-branded web-based service portal.


Users of Ventus Service Management benefit from:


Quick and easy dispatching via the multi-view, multi-department Dispatch Board

Improved credit control through automated reminders for past due or credit hold clients

Better response rates through management and alarm notifications for services calls that aren’t meeting their targets

Improved contract profitability through more effective scheduling and more timely reporting

Reduced data entry through tight integration with the other Ventus modules

User-configurable Dispatch Board with Job View, Hour View and 90-day Job Scheduling View

Travel and on-site labor hours can be manually entered or tracked through time stamps

Custom formats for all invoices, service contracts and work orders

User-defined labor rates and markup tables by user site if desired

Full equipment and customer history

Attach pictures or other electronic documents to work orders, equipment or customer locations

Preventative maintenance contracts and checklists/tasking

Technician Profitability reports

Alarm and management notifications for service levels

Dispatch one or more technicians to a call

Easily assign technicians to multi-day jobs

Drag and drop dispatching

Alert if a PO is attached to a work order to prevent missed billing of parts

Ability to attach a work order to a job with all costs flowing from Service Management to Job Cost

Ability to post hours from service work orders to payroll

Interface to Mapquest for easy mapping, directions and scheduling Ventus Mobile Field Service

Contract Administration:


User defined contracts allow you to determine what is covered and apply negotiated discounts for work performed over and above the signed contract.

Automatic renewal capability and very detailed profitability reporting.

Multiple billing options and custom invoice formats.

Deferred income posting Copy history from one site to another.

PM Scheduling:


Automatic scheduling of planned service: inspection/preventative maintenance calls.

Up to 200 user defined inspections per pieces of equipment PM’s can be sorted by.

Zone or Technician Schedule by site or piece of equipment with work.



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INDUSTRIES WE SERVE


Construction management software built specifically for the construction industry.

With solutions for general contractors, mechanical contractors, HVAC contractors, electrical contractors, and home builders, Vertical Market Software provides a fully integrated construction management software that can meet your specific needs and requirements. Whether your business handles petroleum equipment, food equipment and refrigeration, remodeling, roofing, sewers, steel, painting, power and communication, pest control, or overhead and garages, we have a solution to meet the demands of your industry.


GENERAL CONTRACTING MECHANICAL CONTRACTING ELECTRICAL CONTRACTING & SERVICE HOME BUILDING PETROLEUM EQUIPMENT FOOD EQUIPMENT & REFRIGERATION REMODELING ROOFING CONTRACTORS SEWER CONTRACTORS STEEL ERECTORS PAINTING CONTRACTORS POWER & COMMUNICATION PEST CONTROL CONTRACTORS OVERHEAD & GARAGE CONTRACTORS



WHO USES US


Sierra Air Construction
Click to Read Case Study
Tom's Mechanical
Click to Read Case Study
Duke Hicks Plumbing and Petroleum
Click to Read Case Study
Answer Heating and Cooling
Click to Read Case Study
Vertical Market Construction Software Partners